Shipping & Delivery Policy
At SMCR Laboratories, we aim to ensure your orders are processed and delivered promptly.
Please review the shipping details below:
1. Delivery Time
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Confirmed orders will be shipped out within 72 hours (3 business days), Monday–Friday (excluding public holidays).
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Delivery timelines may vary depending on courier partner and location:
• West Malaysia (Peninsular): 3–5 business days
• East Malaysia (Sabah, Sarawak, Labuan): 7–10 business days
2. Multiple Address Delivery
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Each order can only be delivered to one address.
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For delivery to multiple addresses, please place a separate order for each destination.
3. Shipping Rates (Domestic Delivery)
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West Malaysia: RM8.00
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East Malaysia: RM18.00
4. Free Shipping Thresholds
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West Malaysia: Free shipping for orders RM100 & above
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East Malaysia: Free shipping for orders RM200 & above
5. International Shipping
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Available for selected destinations.
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Shipping charges are based on parcel weight and destination.
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Customers are responsible for customs clearance, import duties, and related fees.
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Delivery times vary depending on courier partner and customs process.
6. Risk of Loss
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Risk of loss or damage passes to the customer once delivery is confirmed by the courier.